Hotel Telephone Operator

Category: - Администрация

SubCategory: - Оператор Call-центра

Holiday Inn Baku
30 марта / 30 апреля
Job Type: Full
Education: Bachelor
Experience:
Salary: N/A
ContactPerson: N/A
Contact Email: hr@hi-baku.com
Contact Phone: N/A
Duty Station: Баку
Languages: English
DriverLicense: N/A
Business Trips: N/A
At Holiday Inn® we want our guests to relax and be themselves which means we need you to:
  • Be you by being natural, professional and personable in the way you are with people 
  • Get ready by taking notice and using your knowledge so that you are prepared for anything 
  • Show you care by being thoughtful in the way you welcome and connect with guests 
  • Take action by showing initiative, taking ownership and going the extra mile
Job title: Hotel Telephone Operator:
 
Position summary:
  • Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
  • Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.
Telephone operator duties and responsibilities:
  • Answers incoming calls.
  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wake-up call requests and performs wake-up call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board .
  • Provides paging services for hotel guests and employees.
  • Knows what action to take when an emergency call is required.
  • Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Following telephone etiquette (! Must read).
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
  • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  • Must be polite and courteous while answering the phone.
  • Open and close telephone functionality on the hotel front office software.
  • Keep records of calls placed and received by all departments and recording the call charges.
  • Update directory information on the front office software.
  • Provide relay service for hearing-impaired guests.
Requirements:
 
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the English  language used by the guests who visits the hotel.
 
Experience: Previous hotel-related experience desired. Knowledge of centralized telephone systems. Skills in the operation of telephone equipment. Skills in dealing deplomatically with the public under stressful conditions. Knowledge of personal computers and methods of updating databases.
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Interested Candidates, please send your CV to  hr@hi-baku.com
Please type “Hotel Telephone Operator” in the subject line of your message.